21st Century Oncology Holdings’ patient care ombudsman (PCO) filed with the U.S. Bankruptcy Court a second report.
The report states, “I found no indication that the Debtors’ bankruptcy filings have adversely impacted operations or the quality of treatment and care provided to the patients. In fact, after years of uncertainty, the bankruptcy appears to have provided greater stability and assurances to staff that there is a clear path forward. I saw no evidence that patient care has suffered….The motto at 21st Century Oncology (quoted to me many times) continues to be that it is in the business of treating the patient and not just the disease. Perhaps for this reason, it is no surprise that in my view (based primarily upon my observations and discussions with doctors and other medical staff at the facilities), the bankruptcy has not impacted patient care in any discernible respect.”
In addition, “During my visits to corporate headquarters and several of the Florida offices, among other things, I observed (i) clean, professional, and welcoming environments at each of the offices that I visited; (ii) physicians (reflecting all years of experience) that are the cream of the crop in the industry and are dedicated to their work and their patients; (iii) staff that is friendly and knowledgeable, (iii) regional management who knew the history, equipment, and personnel at each of the offices under their supervision; and (iv) state of the art technology and multiple treatment offerings, which provide patients with the full array of options within each region. As a result, the Debtors have not seen (i) any decline in overall patient volume since the bankruptcy cases; (ii) any decline in referrals from other physicians and healthcare facilities; or (iii) any impact on employee retention. Based upon what I observed thus far concerning the facilities and level of patient care, I do not believe that the bankruptcy has negatively impacted operations at the patient level and, if asked, I would not hesitate to recommend 21st Century Oncology to any in need of the cancer care provided at their facilities.”
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